When you choose to purchase something from our website you are subject to the following terms and conditions. So please read them carefully prior to purchase, as once anything has been bought you are agreeing to abide by these.
PRICING AND PAYMENT
All prices on the Reusable Products NZ website are listed in New Zealand Dollars and are exclusive of shipping. All pricing is inclusive of GST. We accept payment by PayPal. The main payment gateways we use is PayPal. It is a secure gateway for online payment and by using this system it means we do not record or collect your credit card details. Your credit card details are processed by our payment processors, PayPal, which are linked to our banks merchant account. It is important to note that you do not have to have a PayPal account to make a payment through PayPal. When you select the credit card option at checkout, this is using the Paypal processing system. More information about PayPal and it’s services can be found here: www.paypal.com/nz.
RETURNS AND EXCHANGES
It is important to us, that you feel confident purchasing and we want to ensure you are satisfied with your purchases. All reusable products come with washing and care instructions, it is up to you to follow these instructions for the best results of your product. No returns on used products that have not been washed or cared for as per the instructions given.
If for any reason any item you have purchased is not what you expect (wrong colour, size or you are unhappy with you purchase in anyway), it can be returned for an exchange or credit note (excluding shipping costs) provided it is in new and saleable condition.
We do not offer returns or exchanges on sale items. Nor are we able to provide refunds for changes of mind - credit note or exchange only. The price of the shipping paid is not credited back.
The following conditions must be met for your product to be eligible for an exchange or credit:
The item is unused, unworn and in brand new condition with packaging intact and the original labels attached.
A copy of the order confirmation (printed out email is fine).
The item is returned within 7 days of being received by you.
Subject to stock availability, we will exchange items that are returned to us within 7 days of being received by you.
Please advise us as soon as possible upon receipt of your purchase if you wish to exchange. In the case of an exchange, please note that all extra postage costs incurred are payable by you and return of the new item is subject to us receiving the extra postage costs incurred. Once this is received the new item will be posted immediately.
Returns of faulty items will only be accepted if the goods were faulty when delivered to you. I go to great efforts to check your purchase thoroughly for any faults before sending the product/s out to you. All items returned as faulty will be inspected on receipt and any items that appear to have been damaged or used by the customer will not be accepted as faulty. We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting us about the fault.
Returns of faulty goods must be returned to us within 14 days of being received by you. In case we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to the value of the item at the time of purchase and any shipping costs incurred. Returns & exchanges received outside the above stated time frames will not be accepted. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us.
We highly recommend sending back your return with a track and trace option or by courier so it won’t get lost in the post! You are responsible for the goods until they are received safely and in new, resalable condition.
How to make a return for exchange or refund please follow the below steps:
Double check that you meet all the conditions listed above.
Contact us to discuss the return request.
In the email, tell us the new item/s that you want to exchange for and they will be held until we receive your return.
Return the item/s to be exchanged or refunded, marking the confirmation number provided on the package.
Return address will be given at the time of contact about the return.
By purchasing with us you agree to be added to our email mailing list. You can unsubscribe at any time using the link on our newsletter or mailing list emails. Alternatively you can contact us directly at and ask to be removed. Please have unsubscribe in the email subject header.
Have any questions or concerns?
We’re always ready to help!
Do you provide International delivery?
Not at this stage, sorry
How many breast pads will I need?
Everyone is different, and you will get lots of different advice. The Milk Pads starter pack has everything you need to begin with, if you feel you need more you can always add to it.
How do you wash them?
All reusable products come with easy to use washing instructions. For the best results please follow the instructions
How do I track my order?
How can I contact your couriers?
What are your delivery options?